Returns
Our return policy is valid for a period of 30 calendar days from the date of the purchase, if the refund requirements lists below are met. If the refund requirements are not met or the period of 30 days has lapsed since the purchase, we cannot, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping items
Returns can be mailed to: Finest Brands International, 146-148 Garnet Road, Laurel House, Leeds, LS11 5HP. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Incorrect Sizing
It is the buyer's responsibility to ensure they are purchasing the correct size helmet or body protector. As we cannot guarantee a safety wear product's integrity once it has been delivered to the buyer, we cannot accept refunds or exchanges for incorrect sizing.
Please refer to our Size and Fitting Guide for measurements and fitting instructions. Alternatively, please visit one of our stockists.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to hello@championequestrian.com
PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience during peak times.